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Return and exchange procedure


How much time do I have to return merchandise?
You have to communicate by email with our customer service within 10 days following the reception of the merchandise if you wish to obtain a refund or an exchange.


Return and exchange procedure


IN-STORE
  1. Obtain your Return Merchandise Authorization (RMA) by contacting our customer service by email.
  2. After getting your RMA number, continue with the following steps.
  3. Print and fill the Return and exchange form to return with your defective product.
  4. Insert in your parcel the return form and a copy of your invoice or purchase order.
  5. Drop off your product directly to our service center at Areo-Fire.
  6. Be sure to send us all the necessary information with the product to be returned.
  7. Opening hours: Monday to Thursday from 8:00 to 16:00 and Friday from 8:00 to 15:00.
    BY MAIL: 
    1. Obtain your Return Merchandise Authorization (RMA) by contacting our customer service by email.
    2. After getting your RMA number, continue with the following steps.
    3. Print and fill the Return and exchange form to return with your defective product.
    4. Insert in your parcel the return form and a copy of your invoice or purchase order.
    5. Properly package the products for transportation.
    6. Be sure to send us all the necessary information with the product to be returned.
    7. Send your package to the address on the Return and exchange policy.

    There will be no return, exchange or refund accepted without a RMA number.

    Insert in your parcel the return form and a copy of your invoice or purchase order. Areo-Fire will not accept any return or make a refund or exchange if these two documents are not with your parcel.

    You are responsible for your return shipment. If your parcel doesn’t reach Areo-Fire’s office or if it is damaged during transportation, Areo-Fire cannot offer any refund or exchange. Make sure to get a tracking number. We recommend that you avoid leaving your parcel in a self-service deposit. Areo-Fire cannot be held responsible in the event of a lost package, broken package or shipping delays. No compensation will be offered in such event.


    How will I be refunded?
    If you paid with a credit card, your credit card will be credited the same amount debited, except for delivery fees and restocking fees if applicable as soon as possible upon reception of the merchandise. You will be advised by email. Please allow a delay until your refund appears on your credit card statement. If you charged your order to your customer account, your invoice will be cancelled and a new invoice will be issued and sent to you for delivery fees and restocking fees if applicable. 


    Delivery fees
    Delivery fees are not refundable, except for shipment errors or defective products and the return and exchange policy must be strictly respected.


    Condition of the merchandise
    The returned merchandise must be intact in its original packaging, including: unused warranty bonds, instruction manuals, CUP code as well as all parts or accessories provided by the manufacturer. If the returned merchandise is incomplete or damaged, Areo-Fire reserves the right to refuse to take back the merchandise, to send back the merchandise at your expense and/or to restock the merchandise at your expense. 


    Non-refundable items
    Areo-Fire doesn’t refund the following articles: replacement bulbs, unpacked batteries, delivery fees, special order or custom and clearance items. Areo-Fire reserves the right to modify this list of non-refundable items unilaterally and without notice.