FREQUENTLY ASKED QUESTIONS AND ANSWERS
List of frequently asked questions (FAQ) by our customers about our customer portal, our products and our services.
Some of the answers are accompanied by a video to facilitate understanding.
SUBJECT: CUSTOMER PORTAL
Click on the login icon at the top right of your screen and click on “Create an account”. Select the type of account that suits you:
- Existing business account: This account is for people who already have an account with Areo-Fire and usually order by phone or email. Upon approval of your request, your existing account will be linked with the customer portal.
- Regular account: This account is for people who wish to place an order online and pay with a credit card.
- New business account: This account is for businesses that wish to open an account with Areo-Fire.
Fill in all the fields of the registration form, avoiding typing errors. To finish the registration, the form asks you to copy the validation cryptogram. Copy the numbers and letters in capital letters in the box and click on “Send”.
Once the form is completed and submitted, regular account applications are routinely approved while existing and new business accounts require an evaluation process.
In your customer account, click on the “Invoice History” section. Click on the checkbox(es) associated with the invoice(s) you wish to print and click on the “Send by email” button and check your email box.
If you do not receive the email, check your junk mail.
Coupons are various discounts that can be applied when ordering online.
To use a coupon, select the items of your choice and click on “add to cart”. You will find the amount to pay before discount on the right side of the page. Enter the code you received in the “Coupon” field. Please make sure to respect the capitalization. Click on “Apply Coupon”. The shopping cart is updated and the discounts are applied.
To see if your order has been processed, shipped or delivered, log into your account, click on the “Order Tracking and History” tab and check the Status column. We will also send you an email at each stage of processing your order. First to confirm your purchase, then to notify you that your order has been shipped and delivered.
- Scheduled : Order waiting to be processed
- Ordered: Order in process
- Completed: Order delivered and invoiced
In your customer portal, click on the “Online Order Tracking and History” section. Click on the order number and consult the Tracking section at the bottom of the page.
Please note that there may be a delay before your tracking numbers appear on this page. If the numbers are not available please try again later.
WHAT ARE YOU LOOKING FOR?
We are your first responders. We can advise you at any time and help you find the equipment you need quickly.